betwala live Privacy Policy
Your personal information is very important to us. This document explains how betwala live collects, stores, and keeps your information secure.
This privacy policy ("Policy") applies to users of the betwala live platform. By registering on this site or continuing to use it, you are considered to have accepted the terms of this Policy. For the full terms governing use of the site, please read our Terms and Conditions page.
1. Introduction and Applicability
betwala live places the highest priority on the privacy of its users. This Policy defines what information is collected from users through the betwala live website and mobile platform, how that information is processed, and the circumstances under which it may be shared with third parties.
This Policy applies to all betwala live services — including sports betting, casino games, live gaming, and any support services. If you disagree with any term of this Policy, please stop using our site.
betwala live collects only the information necessary to provide its services and ensure security. Your information is never sold to third parties.
2. Information Collection — What Is Collected
2.1 Registration and Account Information
When you open an account on betwala live, you are required to provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred language and currency
- User-created password (stored in encrypted form)
2.2 Identity Verification (KYC) Information
To handle payments securely and protect accounts, betwala live may request identity verification documents where necessary. These may include:
- National ID card (NID) or passport copy
- Proof of mobile banking account verification (bKash, Nagad, or Rocket)
- Photo ID
These documents are stored solely for the purpose of identity verification and fraud prevention.
2.3 Financial Transaction Information
Records of your deposit and withdrawal transactions are kept. A summary log is maintained for all transactions carried out through mobile payment methods in Bangladesh — bKash, Nagad, and Rocket. Full mobile banking PINs or complete account numbers are never stored.
2.4 Technical and Usage Information
When you use the betwala live platform, certain technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- Time spent on the site and pages visited
- Click patterns and usage behaviour
- Cookie and session data
3. Purpose of Use
betwala live uses the information collected for the following purposes:
3.1 Account Management
Your registration information is used to create and manage your account. Your mobile number and email are used for login verification, password recovery, and OTP verification.
3.2 Payment Processing
Payment information is used to correctly process your deposit and withdrawal requests. Transaction records are maintained to ensure the minimum ৳200 deposit and minimum ৳500 withdrawal requirements in Bangladesh are met.
3.3 Security and Fraud Prevention
IP logs and device information are analysed to identify suspicious activity. This information helps prevent multiple accounts, fraudulent payments, and abuse.
3.4 Customer Support
When providing support via live chat or email, your account history and issue details are used to enable fast and accurate resolution.
3.5 Service Improvement
User behaviour is analysed to improve the design and functionality of the platform. Aggregate data — such as which games are most popular and where issues occur — is used to raise the quality of the service.
betwala live never sells your information to third parties for marketing or advertising purposes.
4. Data Storage and Security
4.1 Encryption and SSL Protection
All data transmission on the betwala live platform is encrypted using SSL (Secure Sockets Layer) technology. This keeps any information sent from your browser to the server secure and prevents it from being intercepted in transit.
4.2 Database Security
User information is stored in a secured database with strictly controlled access. Passwords are never stored in plain text — one-way hashing is always used.
4.3 Data Retention Period
Your information is retained for as long as your account remains active. Even after account closure, transaction records may be kept for a defined period to meet legal obligations.
4.4 Access Control
Among betwala live staff, only those who require access to user information as part of their role are granted permission to do so. All internal access is logged and reviewed regularly.
5. Sharing Information with Third Parties
betwala live does not generally disclose your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Payment Service Providers
Information required to process transactions through bKash, Nagad, and Rocket must be shared with the respective payment provider. This information is used solely to complete the transaction.
5.2 Technology Partners
A limited amount of data may be passed to technology partners involved in game provision, security management, and platform operations. These partners are obliged to comply with betwala live's privacy standards.
5.3 Legal Obligations
betwala live may be required to disclose information in response to a court order, a lawful request from an investigating authority, or a legal process. Any such disclosure is always kept to the minimum necessary.
6. Cookie Policy
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. betwala live uses cookies for the following purposes:
- Keeping login sessions active and ensuring account security
- Remembering your preferences and settings
- Monitoring site performance
- Assisting with fraud detection
6.2 Cookie Control
You can disable cookies from your browser settings. However, please note that disabling cookies will limit some features of the platform and may affect the login process.
7. Your Rights and Controls
As a betwala live user, you have the following rights over your own information:
7.1 Right to Access Your Information
You can contact the betwala live support team at any time to find out what information is stored about you.
7.2 Right to Correct Your Information
If any information on your account is incorrect, you can request that it be corrected. Contact the support team and submit the accurate information along with any required documents.
7.3 Right to Close Your Account
If you no longer wish to use betwala live, you can request that your account be closed. Your information will be deleted beyond what is required by legal obligations.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can change this preference at any time. Submit this request through your account settings or via the support team.
To learn more about your rights regarding responsible gaming, visit our Responsible Gaming page.
8. Protection of Minors
betwala live strictly enforces a 21+ age policy. This platform is not intended for minors in any way, and information from minors is not knowingly collected.
If we suspect that an account is being used by someone under the age of 21, that account will be suspended immediately and will not be reactivated until the necessary verification has been completed.
9. Changes to the Policy
betwala live reserves the right to update this privacy policy as needed. For significant changes, users will be notified via their registered email address or through the site.
Continued use of the site after any changes indicates that you have accepted the updated policy. Check this page regularly and stay informed about the latest policy. To learn about the overall rules of betwala live, you can visit our About Us page.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week: